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Home Solutions Privacy Policy
Home Solutions is dedicated in securing your privacy needs. Safeguarding our customer’s privacy is very important to us as we do business with consumers. Included in this policy will be detailed information about what different information we may collect from customers and how it will be used and shared as well as what different options you may have as the customer.
Information we obtain from the customer
During your communications with us, we use various methods of gathering information to help ensure that your shopping experience is as efficient and accommodating as possible. When you complete an order or create an account, you give contact information such as name, mailing address, phone number, and email address as well as payment information, including billing address and credit card information, when provided, and certain demographic information. We may collect personal information when a customer calls for support on a certain product on our website. We may also record personal information when you contact Home Solutions reporting a problem with merchandise or our website functionality. Home Solutions may also collect personal information when customers are asked to complete voluntary surveys.
How do we use your information?
Solutions wants to provide you with the most efficient and trustworthy shopping experience. We may use personal information that you provide to us in the following manner:
•To confirm your identity in during customer service communications;
•To enable you to check out and complete your purchase;
•To send you special announcements or promotional information about new products or services and upcoming events;
•As necessary, to share your information with trusted third-party companies that provide support services.
•To provide when ordered by law
Customer Service. If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your order. If you call our customer service toll-free number, we may ask you personal identifying information, depending on the nature of your request, to better assist you with your requests and questions.
Emails. We may use your email address to notify you about the status of your order, provide customer service information, or to answer your questions and requests. We may also occasionally send you our email updates, sales notifications, or other promotional information about our products and services. We will not sell or rent your email address to outside marketing companies.
Authorized Third Parties. To provide you with an optimal shopping experience, we partner with certain third parties to manage our customer information, to fulfill orders and promotions, or to communicate with our customers. In such cases, we may disclose your personal information to such outside companies. We do not authorize any of these service providers to make any use of your information other than fulfilling their contract commitments to us.
To provide you with other marketing information or third party promotions that may be of interest to you, we may disclose your name and postal address to reputable third parties, but not your e-mail address or other information.
Such third parties may have websites with separate privacy and data collection practices, and we recommend that you carefully review them
By Law. We may disclose your personal information when it is required by law or court order.
How can you control the use of your information?
There are places in home solutions site where you can elect to not receive promotional emails. In the future if you think you need to update or delete any personal information you can do so by logging on at the home page www.homesln.com and click on your account menu and either update or delete your information when we have this option ready and running for you. Otherwise, call customer support at (716) 664-9004 for assistance with your account information.
You may update your information on your account at any time. As always, remember to keep your username and password to yourself to safeguard your account information. Finally when you are ready to leave our account or the Home Solutions website remember to log out of your account. If you do not log out, it may be possible for someone to get on that same computer get into your account before the session is timed out.
How do we safeguard your information?
• Secure Shopping. We use industry-standard encryption technologies to encrypt credit card and billing information while it is being transmitted. We use secure socket layer protocol with Commodore as our third party SSL provider. You may want to check your internet settings to make sure your browser is in compliance with industry-standard encryption technology. While we use this and other security protocol, we cannot guarantee data transmission over the Internet or its servers is 100% secure.
• Firewalls. After your order is received, we protect all of your private information, including your order, behind a network security system called a "firewall." Only select staff has access to this information, and then only to information necessary to service your order.
• Passwords - Your account, if you have chosen to create one is protected and identified by a password that you choose when you create an account.
What technologies do we use to enhance your shopping experience?
To improve our website and to make your online shopping experience more enjoyable, we collect anonymous information of all visitors to our websites via the following:
Cookies. Cookies are used for the express purpose of making your shopping experience more efficient, and do not contain any personally identifying information (such as name or credit card information). Cookies are not required for you to browse our site; however, they are required for you to shop on our site or to place an order. Most browsers are preset to accept cookies and are used to make online shopping easier and faster for you. If you set your browser to refuse cookies, purchasing is not possible at the Solutions.com site. In such cases, to place orders, you may call us at (716) 664-9004.
Image Tags. Our websites may also use analytics technology to optimize and tailor our websites for our visitors. This technology allows us to understand which pages you visit on our websites.
Changes to this Privacy Statement
Home solutions reserves the right to change this policy. We recommend that you periodically review it.
This policy was last revised on: April 15, 2008.
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